Refund Policy
Understanding refund eligibility and the request process for services processed through PX Core Systems.
Overview
PX Core Systems acts as a payment processor for various subscription-based platform services. Refund policies are determined by the individual service provider whose platform you subscribed to. This document outlines how to request a refund and what to expect during the process.
1. Refund Eligibility
Refund eligibility is determined by the service provider's terms of service. Common eligibility criteria include:
- Time since purchase (typically within 7-30 days depending on the service)
- Reason for refund request
- Usage of the service or platform
- Previous refund history
- Compliance with the service provider's terms of service
2. How to Request a Refund
Step 1: Identify Your Service
First, identify which platform service the charge is associated with. Check your email for subscription confirmations or login to the platform where you originally subscribed.
Step 2: Contact Support
Submit a refund request through our support system. Include:
- Transaction date and amount
- Email address associated with the subscription
- Reason for refund request
- Any relevant account or order information
3. Processing Timeline
Business Days
Initial review of your refund request and eligibility determination
Business Days
Refund processing and initiation if approved
Business Days
Refund appears in your account (varies by financial institution)
4. Refund Methods
Refunds are processed using the same payment method used for the original transaction:
- Credit/Debit Card: Refunded to the original card
- Bank Transfer: Refunded to the original bank account
- Digital Wallet: Refunded to the original wallet
5. Partial Refunds
In some cases, partial refunds may be issued based on:
- Pro-rated usage of the service
- Time elapsed since subscription start
- Service provider's specific refund policy
- Previous refunds or adjustments
6. Non-Refundable Situations
Refunds may not be available in the following situations:
- Requests made outside the refund eligibility window
- Violation of the service provider's terms of service
- Excessive or fraudulent refund requests
- Services explicitly marked as non-refundable
- Completed service delivery or content access
7. Chargebacks
We strongly encourage you to contact our support team before initiating a chargeback with your bank. Chargebacks can:
- Delay resolution of your issue
- Result in account suspension
- Incur additional fees
- Affect your ability to use the service in the future
Our support team can often resolve billing issues more quickly than the chargeback process.
8. Contact Information
For refund requests or questions about this policy:
Email: [email protected]
Response Time: 24-48 business hours
Support Page: Submit a Request
9. Policy Updates
This refund policy may be updated periodically. Continued use of services processed through PX Core Systems constitutes acceptance of any policy changes. Material changes will be communicated via email to active subscribers.
Last Updated: January 2026
Effective Date: January 1, 2026